We are here to assist you with all of your North Wolfpack branded needs. Whether it's product available online or product that we can brainstorm for you, let your dedicated account team assist you.
Please reach us at:
Via Email: email@example.com
Via Phone: 678-202-4781
1935 Vaughn Road
Kennesaw, GA 30144
Our office hours are from 8:30AM – 5:30PM EST, Monday through Friday.
Who Is InTandem Promotions?
InTandem Promotions is a proud supporter of Sammy McClure Middle School. We are a local organization with strong ties to Paulding County and the community with many of our employees’ children attending schools at both Sammy McClure Middle and Burnt Hickory Elementary. InTandem Promotions has over 20+ years’ experience in the promotional products industry and work with large corporations as well for all of their branding and promotional efforts. We are thrilled to support SMMS with proceeds going to the SMMS PTA.
How do I get my order delivered to the school?
We are happy to drop off your order at your child's school. After you add your item(s) to the cart, enter your child's name, homeroom teacher, and school in the comment box prior to check out. This will ensure we have the correct information. You may also send an email with this information and order number to firstname.lastname@example.org if you do not include this information in the order.
Select "SMMS Drop-off with My Child-Free" as the ship method to complete your order.
Can I view a list of my past orders online?
Yes, first LOG IN to the site by clicking Sign in and entering your e-mail address and password. Once you have logged into the site you will be directed to your order history. You can go back to your order history by clicking on your name in the upper right hand corner.
From this screen you can then click on order number link. Each order that you have placed will have its own link as well as total charge and date the order was created. Click the link of the order you wish to view. You will be presented with that order's receipt page.
If you have a question about a previous order that cannot be answered by viewing your order history, please contact the SMMS Store Customer Care team at 678-202-4781 (between 8:30-5:30 PM EST, M-F) or e-mail us at email@example.com. Powered by InTandem Promotions
FINDING PRODUCTS AND PLACING ORDERS
How do I find the items I'm looking for?
You can browse through the site or use the search option. The search option is located at the top of every page of our online catalog. When you find an item that interests you, click the name of the item to see its detail page.
How do I place an order?
Placing an order with us is fast and easy!
Once you've found the items you would like to purchase, simply click on the Add to Cart button then the Checkout button within the basket page. Next follow the instructions on each page. You can continue to shop by clicking on the “X” to close out the window and make your next selection.
What if I want an item, but it is on backorder?
We strive to maintain adequate stock levels. However, occasionally we may run out of or run low on a particular item. Inventory quantities for each item are shown on the detailed item description pages. You may proceed with your order even if we don't have enough on hand to fulfill your order right away. We automatically ship backordered items as they become available. Please note some items may be discontinued and the backorder option will not be available. If you place an order for an item on backorder and other items currently in stock, the entire order will ship out once the backordered item is back in stock. Please expect a delay in your shipment if you order any items on backorder.
How will I receive order confirmation?
After completing the purchasing process, you will see a confirmation page with your order number. Please print this page for your records. You will receive an email confirmation after your order is processed.
To check status of your order at any time, login to the site and then click on Order Number link within the My Account Page.
What if I have a problem while placing an order?
Although most online orders go very smoothly, occasionally you may experience some bumps in the road. If you are not sure about what to do next to complete your order, try beginning at your shopping basket by clicking on Basket from the top toolbar menu. In most cases, you'll get back on track and easily complete your order. If you continue to have trouble with your order, please contact the SMMS Store Customer Service team at 678-202-4781 between 8:30 AM-5:30 PM EST, Monday-Friday or via e-mail at firstname.lastname@example.org.
What forms of payment do you accept?
We accept American Express, MasterCard, and Visa.
When is my credit card charged after I've placed a backorder?
Your credit card is charged at the time you place your order for the backordered item. A charge for the item(s) purchased will show on your credit card statement, billed as InTandem Promotions.
When and how does my order ship?
We offer a variety of shipping options. Your freight charges will be shown on your order confirmation when you go through the check-out process. If an order is placed by 2:00 PM, the order will ship same day. If placed after 2:00PM, the order will ship the following business day. If you place an order for an item on backorder and other items currently in stock, the entire order will ship out once the backordered item is back in stock. Please expect a delay in your shipment if you order any items on backorder.
Depending on delivery location, please allow an average of 3 - 5 business days for UPS Ground delivery. Please note that UPS does not deliver to PO boxes.
If you need the product for an event, please call your SMMS Store Sales Support Representatives at 678-202-4781 or contact via email at email@example.com.
May I pick up my order to not pay freight charges?
Yes, you may stop by the InTandem Promotions office anytime Monday through Friday, between 8:30 am - 5:30 pm EST to pick up your order. Please contact your SMMS Store Sales Support Team at 678-202-4781 or firstname.lastname@example.org to notify the team you will pick up your items to ensure your items will be ready at the time of your arrival.
InTandem Promotions office address:
1935 Vaughn Road
Kennesaw, GA 30144
RETURNS AND EXCHANGES
What is your return policy?
Because we offer only the highest-quality goods, we are confident that you will be very satisfied with the items you purchase from the SMMS Store. However, we do understand that sometimes you may want or need to return something that you have bought. Our aim is to make returns simple and hassle-free. Our return policy is outlined below:
Returns and Damaged Items
INSPECT ALL PACKAGES IMMEDIATELY UPON RECEIPT.
All damages, shortages or errors must be reported within 30 (30) business days of receipt of package. Please have invoice ready when you contact the SMMS Store Team.
- Please call Customer Service at 678-202-4781 between 8:30am - 5:30pm EST, Monday-Friday or email at email@example.com to notify us of the return.
- Pack up your items and the original invoice, and send your item(s) back to us within 10 business days of receipt of your item(s).
- It is strongly recommended that you insure the package and retain your receipt of shipment.
- Please call or email Customer Service within 5 days of receipt of your package at 678-202-4781 or firstname.lastname@example.org (between 8:30AM-5:30PM EST, Monday-Friday).
- Provide a description of the damage and we will process a replacement item right away if in stock given the damage was not a result of shipping damage. If there is in-transit damage, we ask that you notify us immediately and we can begin the claim process with the freight carrier.
Shortages and Mistakes:
Please call or email Customer Service at 678-202-4781 or email@example.com between 8:30AM-5:30PM EST, Monday-Friday. We will process an exchange or replacement as required.
Shipping and handling charges on refused shipments are the responsibility of the customer.